Returns & Exchanges

Yes, you can exchange any new or unused item for up to 30 days after the delivery date of your original order. This includes any changes to the style or store credit. You can start that process at the top of this page if you want to. Under our Lifetime Warranty, we can still resize and fix your item after 30 days.

Once we get your package back, please give our returns department 2-4 business days to process your exchange. Once your exchange order has been processed, it will ship the next business day, and our shipping policy will tell you how long it will take to get to you. When we process your order, we will send you a new order confirmation and a shipping confirmation.

You have 30 days from the date your original order was delivered to start your return. Just contact us within that 30-day window and we will arrange the return with you. After an exchange, this window does not start over.

Yes, you may return any new or unworn item up to 30 days from your original order's delivery date; a 20% processing and restocking fee is deducted from your refund. Start the process now at the top of this page; please note that items marked as "FINAL SALE" and personalized jewellery are nonrefundable.

Once your return package has been received, please give our returns department 2-4 business days to process it and send your refund confirmation email. After the funds have been processed, it will take your bank about 3-5 business days to show up in your account. Please keep in mind that Shop Pay/PayPal refunds may not show up for up to two weeks.

The taxes collected at checkout are used to cover duty charges on imports and are non-refundable upon delivery confirmation of your original order.

You have 30 days from the date of original order delivery to return your item. To qualify, please contact us within that 30-day window and we will arrange the return with you. Your refund is the price you paid, less the 20% processing and restocking fee. This window does not reset after each submission of a return.

Yes. A 20% processing and restocking fee applies to every return of a non-personalized item and is deducted from your refund; you also pay the shipping to send the item(s) back, and original shipping charges are not refunded. Exchanges are free of that fee: we will pay for any shipping costs associated with returning the exchange order to you, as well as any duty charges for Non-European customers. If any items are returned in worn condition, a 50% restocking fee applies instead of the 20% fee, deducted from your refund or invoiced along with your new exchange order before it is processed.

Please contact our support team first - French customers at aide@brother-and-sisters.com, and all other customers at help@brother-and-sisters.com - and do not send anything back before your return has been confirmed. Once we approve your return, we will send you the return instructions; we then recommend using a tracked service so your parcel is protected on its way to us. Please keep your receipt until you receive an email confirming your exchange or refund.